OPERA PLATFORM

All items must be sent back in original packaging and conditions within 14 days of shipment date to be eligible for return. Contact us via email at customerservice@thomsolo.com to initiate your return. 

If you are not satisfied with your purchase, you may return full priced ready-to-wear items for a refund in original condition. When returning an item, the customer is responsible for covering return shipping expenses and providing us with tracking.

Cancellation is accepted as long as we have not shipped the product out. You will be notified right away whether the product has been shipped.

Initial shipping and customs charges are non-refundable.

All items must be unworn, in original packaging, with any original tags. If the item is not in original condition, containing rips, stains or signs of wear, we have a right to refuse a refund and send the item back to you. A refund will be initiated once the product is sent back for review.

Thom Solo LLC is not responsible for any stolen or misplaced packages, once the package has left the warehouse.

Please note, the finish of our soles will wear with the use of the shoes. This is not a manufacturing defect of the shoes; it is usual wear and tear. Shoes should be tried on a soft surface, such as carpet. Any damage in the process of trying on will forgo the ability for returns. 

In order to keep your Thom Solo products in good condition, we advise following the below care instructions:

Keep your product clean and dry using a dry soft cloth depending on material.

Always store your products away from light and heat.

Protect your product from rain and moisture.

Avoid contact with abrasive surfaces.